How do I make a return?Updated 6 months ago
Returns Policy
- Return Window: Returns must be initiated within 30 days of receiving your order. Items must be unused, unopened, and in the original packaging to receive a full refund.
- Direct Purchases Only: We only accept returns for items purchased directly from our website. Orders from Amazon, Etsy, Walmart, or other retailers must be returned through their respective channels according to their return policies.
Refund Requirements
To qualify for a refund, the following criteria must be met:
- Product is Defective: The product must be defective.
- Product is Not as Described: The product must not be as described.
- Original Packaging: The product must be in its original packaging.
To ensure these criteria are met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Return by Mail
- Initiate Return: Reach out to our customer support team via live chat, email at [email protected], or our contact form to initiate the return process. Please provide your order number and details about the item you wish to return.
- Shipping Label: Print the shipping label provided by our customer support team.
- Drop Off: Drop off your return at the shipping center location specified by our customer support.
- Shipping Cost: The shipping charge for returns is at the customer's expense and will vary based on the amount of product being returned.
Refund Process
- Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria.
- Approval: If the return is approved, a refund will be processed to the original payment method.
For additional questions about our returns policy, please contact us at [email protected].