If the tracking information indicates that your package was delivered but you haven't received it, please check around your delivery area, including behind bins or in hidden spots, as carriers occasionally place packages out of sight for security. Do
If your shipment is declared lost by the carrier, please contact us to initiate a replacement order. We will ship another package to you at no extra cost. It is our policy to ensure that our customers receive their orders, even in the unfortunate eve
If your package has not arrived by the expected delivery date or if you suspect it is lost, please reach out to our customer service team immediately. We will escalate the matter with the carrier (e.g., USPS / Canada Post) and investigate the issue.
To confirm that your billing and shipping addresses are the same on your order, please review the details provided in your order confirmation. This will include the address to which the shipment was fulfilled. If you need to verify or change any deta
To qualify for a refund, the following criteria must be met:. To ensure these criteria are met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. For additional questions abou
We ship exclusively to Canada and the US, covering all states and provinces. Our distribution warehouse is located in Indianapolis for the US, and Montreal for Canada.