All articles

What is your shipping policy?Updated 6 months ago

Domestic Shipping (Canada and US Only)

  • Regions: We ship exclusively to Canada and the US, covering all states and provinces. Our distribution warehouse is located in Indianapolis for the US, and Montreal for Canada.

  • Shipping Time: Our standard shipping time within Canada and the US using our lowest cost carriers are typically from 3-9 business days.

  • Free Shipping Threshold: Enjoy free shipping on orders over $100 CAD within Canada and over $80 USD within the US. We use USPS for free shipping in the US, and SKIP in Canada.

  • Shipping Charges: Shipping charges are calculated based on the quantity of units and destination and will be displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.

  • Dispatch Time: We dispatch all orders within 2 business days to the carrier you select during checkout.

  • Shipping Upgrades: Upgrade options for faster shipping are available at checkout for an additional fee. 

Currently, we do not offer international shipping, but we are working to provide this service in the future.

For additional questions about our shipping policy, please contact us at [email protected].

Delayed Shipments

If your shipment is delayed but not declared lost by the shipping carrier, we must wait for the carrier to officially declare the package as lost before issuing a replacement package. This is to ensure that the package is truly lost and not just delayed in transit. We appreciate your patience and understanding in this matter.

Was this article helpful?
Yes
No